We’re looking for a General Manager!

This is the first time we’ve had this position available and we’re really excited to find the right person to come on board and join the team.

Details to note are that this position will officially start on the 3rd January 2027 with training and some responsibilities beginning 1st December 2026.

We are looking for someone who truly cares about hospitality and what that means for service. Someone who aligns with our ethos and wants to contribute to the values we hold close – inclusivity, accessibility, empathy, self awareness, curious optimism, kind intelligence and how these apply to hospitality, on either side of the bar. We’re looking for someone with a strong work ethic, someone who wants to help Puffin continue to grow, someone who wants to look after and grow the wonderful team we have.

We work closely with a lot of small, local, organic & biodynamic producers in wine and food so if you’re looking to build and maintain these kinds of connections and relationships this is for you. This community is at the core of why we do what we do. The person that comes on board with us will help Puffin continue to expand in these areas of community and sustainability, inside and outside the bar.

We organise and run a lot of in house and, in store events, with local winemakers and chefs that require planning and on the day support which is great for someone looking for some creative opportunities and outlets. Alongside the usual management duties, there’s a lot of room for growth in this role as we enjoy working  with and moving to people’s strengths to help them find their groove and grow professionally.

You will work closely with the owner and team to continue to uphold, maintain and progress Puffin’s position within Wellington and NZ hospitality. If you’ve been to Puffin, know it here, love it here, that’s even better – we’re looking for someone who can live and breathe this attitude and lifestyle (whilst also maintaining balance and downtime, which we support).

The role will be Monday – Friday which involves admin shifts as well as bar open/ closes.

An overview of what you will be looking after:

- Lead and oversee daily operations, including planning for particular events and projected clientele, ensuring a smooth experience for customers and staff alike

- Staff/ Team Management & Culture, upholding core values and ethos of Puffin

- Maintain financial oversight, ensuring accurate upkeep of financial records  

- Maintaining stock levels and engaging with suppliers to order new stock

- Ensuring that staff and facilities comply with health and safety regulations and local liquor licensing laws

- Contribute to marketing, social media and overall growth in customer engagement

Ideally, you will have:

- 3 – 5 years+ Hospitality Management Experience

- Strong leadership, communication, problem-solving, and conflict-resolution abilities

- An positive and optimistic disposition, intuitive thinking and, consider yourself empathetic.

- An understanding of organic, biodynamic and regenerative viticultre

- WSET level 3 or higher or other wine qualifications/ experience

- Proficiency with Point of Sale (POS) systems, inventory software, basic accounting &/or other software that helps in business management

- Current LCQ & Duty Manager Certificate – either NZ or a transferrable qualification

If this position sounds like something you’re excited about and want to really take the reins on then get in touch! Send your c.v through to hannah@puffinwinebar.com along with a detailed cover letter about why this role is for you.

We’re looking forward to hearing from you.